Earth Fairy Holistics (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and disclose personal information when you visit our course website, create an account, purchase or participate in a course, or contact us.
This policy applies to our online courses and related services. Other websites or services operated by Earth Fairy Holistics may have separate privacy policies.
Information We Collect
Depending on how you use our course website, we collect or receive:
Account and contact information: Your name, email address, and information you provide when registering or contacting us.
Purchase information: Courses purchased, transaction amounts, payment status, and billing information made available to us.
Learning information: Enrollment details, course progress, completion records, quiz answers and results, and any assignments, surveys, or reflections you submit.
Communications: Messages, feedback, and support requests you send us.
Technical and usage information: Information collected through the course platform, such as IP address, browser and device information, login activity, and interactions with the website.
Please avoid submitting sensitive personal information, such as medical details or private information about other people, in course responses or messages unless specifically requested and necessary.
How We Use Information
We use personal information to:
Create and manage student accounts.
Provide access to purchased or enrolled courses.
Process purchases and administer refunds where applicable.
Track learning progress and provide course features.
Respond to questions and support requests.
Send account, purchase, security, and course-related communications.
Maintain, protect, and improve our course services.
Keep necessary business records and meet legal obligations.
Marketing communications:
If you receive promotional emails from us, you can unsubscribe using the link in those emails or contact us. Unsubscribing from marketing does not prevent necessary communications about your account or purchases.
Thinkific and Payment Processing
Our course website is hosted through Thinkific. Thinkific processes information to operate the platform and provide features such as student accounts, enrollment, and course delivery.
Thinkific’s own handling of personal information is described in its Privacy Policy.
Payments are processed through Thinkific Payments. Payment providers process payment information under their own terms and privacy policies.
When We Disclose Information
We disclose information as reasonably necessary to provide and operate our courses, including to Thinkific and the payment providers identified above.
We may also disclose information when required by law, to respond to valid legal requests, to investigate fraud or security incidents, or to protect legal rights.
If our course business is transferred or reorganized, personal information may be disclosed or transferred as part of that process, subject to applicable privacy requirements.
Sale, advertising, and data sharing: No information collected by Earth Fairy Holistics will be used, sold, or otherwise distributed in any way.
Cookies and Similar Technologies
Our course website uses cookies and similar technologies to support features such as signing in, maintaining sessions, and operating the platform.
Additional tracking:
You can manage cookies through your browser and any privacy controls available on the website. Blocking some cookies may affect website functionality. Where legally required, we obtain consent before using nonessential tracking technologies.
For information about Thinkific’s cookies, visit its legal information page.
Course Responses and Community Features
We use submitted quiz answers, assignments, and reflections to provide and administer course activities.
If you post in a discussion, community, or other shared feature, your name, profile information, and contributions may be visible to other participants according to that feature’s settings. Avoid posting information you do not want others to see.
How Long We Keep Information
We retain information for the purposes described in this policy, including providing course access, maintaining business records, resolving disputes, and meeting legal obligations.
Deletion requests may not result in immediate removal from backups, and some records may need to be retained for legal or accounting purposes.
Information Security and International Processing
We use reasonable safeguards appropriate to the information we handle. No online system or transmission method can be guaranteed completely secure.
Thinkific and other service providers may process information outside your state or country. Where applicable, required safeguards apply to international transfers.
Your Privacy Choices and Rights
You can contact us to request access to, correction of, or deletion of your personal information.
Depending on your location and applicable law, you may also have rights to receive a copy of your information, restrict or object to certain processing, withdraw consent, or opt out of certain advertising or data disclosures.
We may need to verify your identity before responding. Some requests are subject to legal exceptions. You may also have the right to complain to your local privacy regulator.
Children and Student Ages
Our courses are intended for those individuals who are 18 years of age or older.
If you believe a child has provided information contrary to our age policy, please contact us.
Changes to This Policy
We may update this policy as our services or practices change. We will post the revised policy and update the effective date. Where required, we will provide additional notice or obtain consent.